Overview

A broad-based management skills programme designed to explore a range of management techniques. The programme will involve exploring relevant theories and applying them in a practical way to the world of work.

Participants will have the opportunity to practise new skills in a ‘safe’ environment and build their confidence. Participants can complete all five modules or pick and choose those that are relevant to them.

Programme Content

Seminar 1: Being a Credible Manager
11 September 2012

• The role of the line manager
• Leading by example
• Developing your personal management vision and principles
• My personal style as a manager

Seminar 2: Managing and Motivating Others
17 October 2012

• Managing individual and team performance
• Managing meetings
• Setting objectives and giving feedback
• Building development plans
• Growing the team

Seminar 3: Crucial Conversation
11 & 12 December 2012 (2 days)

• Essential communication techniques
• Giving difficult messages
• Handling conflict – managing difficult people

Seminar 4: Coaching and Delegation
22 January 2013

• Why coach?
• GROW coaching model – theory and practice
• Delegating effectively – theory and practice
• Providing support without removing responsibility
• Barriers to effective coaching and delegation

Seminar 5: Recruitment and Assessment
26 February 2013

• Identifying behaviours that are critical to success
• Competency-based recruitment
• Structuring an interview
• Assessing talent

Pre-programme work and follow up

Prior to each module there will be an element of pre-work for participants to complete. This could include completing questionnaires, identifying objectives, reflecting on personal experiences.

At the end of each module, participants will be required to complete an action plan, enabling them to try out the techniques that have been discussed and practised in the module. For those participants who sign up to the whole programme, it would be beneficial for them to be supported throughout the process. This would involve a conversation prior to the programme commencing to agree learning objectives, an interim conversation to discuss progress, and a conversation at the end of the programme to ratify objectives.

Course Assessment

There is no formal assessment. The award will be made based on attendance and active participation in the programme.

Also see CMI Level 2, 3, 5, 7 Diplomas