Essential Business Skills

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• > Business Writing
• > Excellence in Customer Service
• > Personal Organisation (Time-Management)
• > Report Writing
• > Taking Minutes at Meetings
• > Telephone Techniques

Business Writing

This one-day programme aims to equip delegates with the essential skills necessary for successful letter writing in business. The course is highly interactive, providing delegates with opportunities to practise the skills learned.

Excellence in Customer Service

This one-day programme will begin by enabling each delegate to assess the effectiveness of current Customer Service practices within their own organisation and to recognise the responsibility they have in achieving customer satisfaction

Personal Organisation (Time-Management)

This one-day programme aims to equip delegates with key skills which are essential in today's challenging working environment. To remain in control of your workload, time, and the demands from others is never easy and requires effort and skill. The course is highly interactive, providing delegates with opportunities to explore the preferred solutions to real workplace issues. It aims to re-focus and increase personal effectiveness for individuals working in teams.

Report Writing

This half-day programme aims to provide delegates with the essential skills for successful report writing. The training will focus on analysing the needs of the audience, in order to meet their needs in the most appropriate way.

Taking Minutes at Meetings

This half-day workshop will provide the forum for learning and practising the skill of minute taking. The course is highly interactive, providing delegates with opportunities to practise the skills learned

Telephone Techniques

This one-day training course aims to equip delegates with the essential skills for dealing with both internal and external customers on the telephone.