Effective Management Skills
Assertiveness
This one-day programme aims to bring a depth of insight into a person's own thinking process and behaviour patterns, enabling them to make conscious changes through new learning and skill application. The aim in all communication should not be to win, but to seek the best outcome for both parties. This course will provide delegates with the key skills to plan and structure their communications to best effect for each of their own specific workplace situations.
Effective Delegation Skills
The art of delegation is one of the most important management skills, and one of the easiest to go wrong. We must examine the reasons to delegate, how to delegate, and the consequences of failure to delegate. This one-day programme places ‘delegation' within the context of four leadership styles, which can be adopted within the working environment. It provides insight to human attitudes and behaviours surrounding this skill and enables participants to measure how successful their own delegation methods are.
Essential Management Skills Course
This one day training programme is designed to equip new managers with the foundation of key skills and knowledge essential for successful management. The course is highly participative and encourages self assessment of strengths and areas for improvement.
Performance Review and Appraisal
This one-day programme aims to develop an understanding of the principles of performance management and knowledge of the essential elements of performance review and appraisal. The day is highly interactive and provides participants with the opportunity to explore their own development needs in a safe and supportive environment.
Supervisory Skills
This one-day programme is designed to provide delegates with a powerful insight into human behaviour, enabling them to better influence and motivate the staff under their supervision. Throughout the course, the participants will be encouraged to consider their areas of strength and where they need to improve. The course will be highly participative with practical exercises, case studies, group discussion and action planning to aid learning.